Refund Policy

When a refund or remedy may apply

• A prepaid order cannot be fulfilled because of Quilzo or a fulfilment partner.
• Delivery fails for a reason on Quilzo’s side.
• A print or stationery item is damaged, defective, incorrect or missing on delivery.
• The same payment is charged more than once, or a verified payment does not result in a valid order.

When it normally does not apply

We do not normally refund a correctly fulfilled order because it is no longer wanted, an incorrect file or configuration was submitted, or the customer changed their mind. Print work is made specifically for the order. This does not limit remedies required by applicable law.

How to report an issue

Report damage, defects, wrong items or missing items within 48 hours of delivery. Include your order reference, a description and clear photos where possible. Keep the item and packaging available until review is complete, unless unsafe or impractical.

Failed delivery and refund timing

If delivery fails because of Quilzo or its partner, a full refund of the affected order may apply. If delivery fails because the customer is unavailable, unreachable, provides an incorrect address or refuses a correct order, delivery and reasonable handling charges may be retained. We aim to acknowledge a request within 48 hours and resolve it or provide a meaningful update within 30 days. Approved refunds are normally initiated within 5–7 business days to the original online-payment method. For COD, we may request bank or UPI details needed to send the approved amount. For help, email hello@quilzo.in or call 7975396431 or 8277598177 between 9:00 AM and 6:00 PM (India time).