Quilzo

FAQs

Straightforward answers to the questions customers ask most often.

Can I cancel an order?

Print and stationery orders are prepared specifically for an order and are not cancellable once placed. If you made a mistake, contact us immediately; we will review what is still operationally possible, but cannot promise a cancellation.

What if my order is damaged or wrong?

Please report damaged, defective, incorrect or missing items within 48 hours of delivery with clear photos and your order reference. We will review the matter under our Refund Policy.

How is delivery handled?

Delivery is available only to serviceable locations. If delivery fails from Quilzo’s side, a full refund may apply. If a customer cannot receive an order, delivery and reasonable handling charges may apply.

Are my files private?

Files are handled only to fulfil the print order. Access is limited to authorised Quilzo administrators and the person carrying out the one-time print task. Vendors must not retain customer files after fulfilment.

Payments

Choose Cash on Delivery where offered or pay online through Razorpay. An online payment is not treated as final until it has been verified through the payment flow.